Therapy Terms & Conditions

1. Introduction

These Terms & Conditions outline the agreement between you (“the Client”) and Adversity to Strength regarding therapy services, subscriptions, and related offerings. By signing up for therapy sessions or subscribing to a plan, you agree to these terms.

2. Therapy Sessions & Subscription Plan

2.1 Pay-Per-Session

• Individual therapy sessions are available at £65 per session.
• Payments must be made in full before each session.

2.2 Subscription Plan (£220/month)

• Includes 4 one-on-one therapy sessions per month.
• Access to self-paced therapy resources & community support.
• Subscription renews automatically every month until canceled.

2.3 Additional Sessions

• If you require more than 4 sessions within a subscribed month, additional sessions are available at a discounted rate of £40 per session.
• Additional sessions are subject to therapist availability.

3. Payments & Billing

• All payments are processed securely online.
• The subscription fee is billed monthly on a recurring basis.
• Missed sessions are not rolled over unless agreed in advance.
• If payment fails, access to services may be paused until resolved.
• All fees are non-refundable once paid, except in cases where Adversity to Strength is unable to provide the service.

4. Cancellations & Refunds

• Pay-per-session clients must cancel at least 24 hours in advance to reschedule.
• Subscription clients may cancel at any time, but no refunds will be issued for the current billing cycle.
• If a therapist cancels, a replacement session will be arranged at no extra cost.
• In the event of repeated no-shows (3+ missed appointments without notice), the subscription may be suspended without refund.

5. Therapist Availability & Sessions

• Sessions are booked based on therapist availability.
• You may request a specific therapist, but this is not guaranteed.
• Sessions are conducted online unless otherwise agreed.
• If a therapist is unavailable due to illness or unforeseen circumstances, efforts will be made to rebook with another therapist or reschedule.

6. Changing Your Therapist

• If you wish to change your therapist, you must email Adversity to Strength at [Your Support Email].
• Your request must include a brief reason for the change to help us find a better match.
• Therapist changes are subject to availability and may take up to 7 days to process.

7. Confidentiality & Data Protection

• All therapy sessions are confidential, following UK professional ethics.
• Your personal data is stored securely and never shared without consent, except where legally required (e.g., safeguarding concerns, risk of harm).
• You agree not to record therapy sessions without explicit consent from both parties.

8. Client Responsibilities

• Therapy requires active participation; results vary based on commitment and engagement.
• You must provide honest and accurate information to your therapist.
• You must be over 18 to access therapy unless parental/guardian consent is given.

9. Safeguarding & Crisis Situations

• Therapy is not a substitute for emergency medical care. If you are in crisis, contact emergency services.
• If you disclose intent to harm yourself or others, therapists may be legally required to breach confidentiality and take appropriate action.

10. Disclaimer & Liability

• Therapy provides emotional support and coping strategies but does not guarantee specific outcomes.
• Adversity to Strength is not responsible for personal decisions or actions taken based on therapy.
• Therapists are contractors, not employees, and operate under professional ethical guidelines.

11. Modifications to Terms

• Adversity to Strength reserves the right to update these Terms & Conditions as needed. Clients will be notified of major changes via email.

12. Contact & Support

For any questions or concerns, please contact : help.adversitytostrength@gmail.com

By booking a session or subscribing, you acknowledge and agree to these terms.

Furthermore,

1. Late Arrivals & Session Duration

• If a client is late, the session will still end at the scheduled time.
• If a client is more than 15 minutes late, the session may be forfeited without a refund.

2. Therapist Cancellations & Emergency Situations

• If a therapist cancels due to illness or emergency, a replacement session will be offered as soon as possible.

3. Subscription Pauses (Optional if you want to offer this)

• Clients can pause their subscription for up to one month per year for valid reasons (e.g., travel, illness).
• A written request must be sent 7 days before the next billing cycle.

4. Fair Use Policy (Prevents session abuse in unlimited plans, if applicable in the future)

• Clients should use sessions reasonably to ensure fair access for all subscribers.
• If excessive bookings occur, Adversity to Strength reserves the right to review the subscription.

5. Intellectual Property (Protects your content, courses, and resources)

• All materials provided (PDFs, videos, worksheets) are for personal use only.
• Clients may not copy, share, or resell therapy resources.