Terms & Conditions For Therapists

1. Independent Contractor Agreement

• Therapists operate as independent contractors, not employees of Adversity to Strength.
• Contractors are responsible for their own taxes, insurance, and professional liability coverage.

2. Services & Responsibilities

• Provide professional therapy services to clients in accordance with ethical and legal standards.
• Maintain appropriate professional accreditation and licensing required for practice.
• Adhere to all Company policies, including confidentiality and data protection.
• Maintain accurate session notes and client records where required.
• Communicate professionally and respectfully with clients and Company staff.

3. Referral Allocation & Response Policy

• Adversity to Strength cannot guarantee the number of referrals a therapist will receive.
• Therapists must respond to new referrals within 24 hours.
• If no response is received within this timeframe, the referral will be allocated to another therapist.
• Repeated failure to respond to referrals may result in a review of the therapist’s position.
• If a therapist continually fails to respond to referrals, Adversity to Strength reserves the right to terminate their contract.

4. Payment & Fees

• Therapists will receive £35 per client for every session completed with a subscriber.
• If a subscriber cancels with less than 24 hours’ notice or fails to attend a booked session, the therapist will receive £20.
• Payments will be processed *[monthly **via** bank transfer**.
• Payments will be issued on the 1st day or 1st working day each month whichever comes first.

5. Session Scheduling & Cancellations

• Therapists manage their own availability within the platform.
• Therapists are expected to offer a minimum of 5 ** available slots per week**.
• If a therapist needs to cancel or reschedule a session, they must provide reasonable notice.
• Clients must give at least 24 hours’ notice for cancellations to avoid charges.

6. Confidentiality & Data Protection

• All client information must remain strictly confidential in accordance with GDPR and other relevant laws.
• Personal client data should not be stored outside the Company’s secure platform.
• Therapists agree to maintain confidentiality regarding Adversity to Strength‘s business operations, pricing, and internal processes.

7. Professional Conduct

• Therapists must uphold ethical standards and avoid conflicts of interest.
• All communication with clients should be done through the platform or official email (no personal phone numbers, WhatsApp, or other messaging apps).
• Therapists should not provide support outside of scheduled sessions unless through agreed-upon follow-up emails.
• Any breaches of ethical or professional conduct may result in termination of contract.

8. Non-Solicitation Clause

• Therapists agree not to solicit or offer private therapy services to clients they have met through Adversity to Strength for a period of 6 months after contract termination.

9. Client Complaints & Performance Review

• Therapists may receive periodic performance reviews based on client feedback and adherence to policies.
• If a client submits a complaint, the Company will investigate the issue fairly and provide feedback.
• Therapists may be subject to additional training or intervention if performance concerns arise.

10. Dispute Resolution

• In the event of a dispute between the therapist and Adversity to Strength, both parties agree to attempt resolution through internal review and mediation before pursuing legal action.
• Any legal proceedings will be governed by the laws of the United Kingdom.

11. Termination of Agreement

• Either party may terminate this agreement with **7 days’ written notice**.
• Adversity to Strength reserves the right to immediately terminate a therapist’s contract in cases of misconduct, violation of policies, or repeated failure to respond to referrals.

12. Liability & Indemnity

• Therapists are responsible for their own professional liability insurance.
• Adversity to Strength is not liable for any claims arising from therapy sessions provided by the contractor.

13. Updates to Terms

For any questions, please contact lee@adversitytostrength.com