Subscriber Terms & Conditions

1. General Terms

By subscribing to Adversity to Strength (the “Service”), you agree to the following terms and conditions:

2. Subscription & Payment

• Subscribers agree to pay the subscription fee for the chosen package, which includes access to therapy sessions and other resources provided by Adversity to Strength.
• All subscription payments are non-refundable except as outlined in the Refund Policy section below.

3. Session Details

• Therapy sessions are 50 minutes long unless otherwise agreed upon.
• Sessions will be conducted online via Microsoft Teams, Google Meet, or Skype, depending on your and the therapist’s preference.
• Sessions will be scheduled through the Adversity to Strength platform and cannot be rescheduled or changed outside of the platform unless agreed upon with your therapist.

4. Cancellation & No-Show Policy

• If a subscriber cancels a session within 24 hours of a booked session, the session will be marked as a missed session and will still be charged.
• If the subscriber fails to attend a booked session without prior cancellation, they will still be charged for the missed session.

5. Refund Policy

Cancellations Before the First Session:

• If you cancel your subscription before attending your first therapy session, we offer a full refund. You can request this refund by contacting support at help@adversitytostrength.com

Cancellations After the First Session:

• Once you have attended your first therapy session, no full refund will be provided. However, if you decide to cancel your subscription after your first session, you will be eligible for a partial refund for any unused sessions. The cost of the first session will be deducted, and the remaining balance will be refunded to you.

Cancellations After Subsequent Sessions:

• If you have attended multiple sessions, no refund will be issued for unused sessions. However, we are happy to help you reschedule any future sessions or provide alternative support.

Exceptional Circumstances:

• In cases of exceptional circumstances (e.g., illness or emergencies), we may review your situation on a case-by-case basis and offer a refund or alternative solution.

6. Termination of Subscription

• Subscribers may cancel their subscription at any time. Cancellations are effective from the next billing cycle. If you cancel before the next cycle, you will not be charged for the upcoming month. However, any payments already made for the current cycle are non-refundable.

7. Contact Information

If you have any questions about your subscription or require assistance, please contact us at help@adversitytostrength.com.

8. Subscriber Behavior

• Subscribers agree not to contact their therapist outside of the Adversity to Strength platform, nor request therapists to work directly with them outside the Service.

9. Confidentiality & Data Protection

• All therapy sessions are confidential, and Adversity to Strength adheres to strict data protection policies to ensure your privacy and the security of your information.

10. Modifications to Terms & Conditions

• Adversity to Strength reserves the right to update and modify these terms and conditions. Subscribers will be notified of any significant changes, and continued use of the Service constitutes acceptance of the updated terms.

Additional Terms

11. Limitation of Liability

• By subscribing to Adversity to Strength, you acknowledge that therapy is a personal process, and results may vary. While we strive to provide the best care, Adversity to Strength is not responsible for any direct, indirect, or consequential damages arising from therapy services or any actions taken based on information provided.

12. Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Intellectual Property

• All content provided through Adversity to Strength, including but not limited to therapy sessions, worksheets, online courses, and other resources, is protected by intellectual property laws and is the property of Adversity to Strength. Unauthorized use, reproduction, or distribution of any content is prohibited.

14. Subscription Modifications

• Adversity to Strength reserves the right to modify subscription plans, session availability, or pricing at any time. Subscribers will be notified of any significant changes to their subscription plan, and any changes will only apply to future billing cycles.

15. Support and Contact Details

• For support inquiries or assistance with your subscription, please contact help@adversitytostrength.com We aim to respond to all queries within 48 hours.

16. Emergency and Crisis Situations

• Adversity to Strength provides therapy for personal development and mental well-being. If you are in a crisis or require immediate assistance, please contact your local emergency services or a helpline. Our services are not designed to replace emergency care or urgent medical attention.